Kera Tours Privacy Policy

This privacy policy sets out how Kera Tours, located at the address Sofokli Venizelou 21, 72100 Agios Nikolaos, Greece, uses and protects any information that you give us when you use this website.

Our company is committed to ensuring that your privacy is protected in compliance with the General Data Protection Regulation ("GDPR"). Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What personal data we collect

During the process of submitting an order or a quote request on our order page, as a new customer you are asked to register for a Kera Tours customer account and to provide the following personal information:
- Your email address
- Your name and surname
- Your telephone number

When you fill in the car hire formular on our car rental page, you are asked to provide the following additional personal information:
- Driver's age
- Your mobile phone number

During the payment process on our payment page you are asked to provide the following personal information:
- Your email address
- Your name
- Your telephone number

Our website in no case will ask for nor store the number of your credit card whenever you use it to pay online for our services and products.
All card payments are processed through the electronic payment platform "Alpha e-Commerce" of Alpha Bank which uses TLS 1.1 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encoding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
The terms for transactions using a card are the ones defined by the electronic payment platform "Alpha e-Commerce" of Alpha Bank.

What we need your personal data for and how we handle it

Your personal data, which is safely stored in our database, is needed by us to process your order or quote request and to be able to contact you in this regard. We will never contact you for promotional reasons (i.e. send you newsletters) unless you have opted in for that.
We do not share your personal data with any third parties others than our partners who provide the service(s) or product(s) you have ordered (i.e. tour organizers and operators).

Data security and location

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect.

Our website, including the database on which we store your personal data, is being hosted on a server located in Greece, owned and operated by the company Forthnet SA.

Your rights and choices regarding your personal data

You have the right and the possibility to access and change your personal data any time by logging into your customer account at and then opening the account settings window.
In your account settings you can:
- Change your personal contact details.
- Opt in or out from receiving newsletters from us.
- Close your customer account and have all your personal data deleted from our database (this is only possible if all services and products you have ordered from us in the past have been provided or delivered to you, and there are no other open orders of yours in our system).

Use of cookies

By entering and using our website, small pieces of information, so-called "cookies", are sent by the web server to your web browser, which enable the server to collect information from your browser.

Our website sets and uses the two main types of first-party cookies, persistent and session cookies.
If you tick the "remember me" checkbox when logging into your customer account at, a persistent cookie that contains your login information is stored on your device and remains on it for a time period of one year or until you delete it manually from your browser or you revisit our website and log out from your customer account. You should not use the "remember me" option when you log into your Kera Tours customer account on an untrusted device (i.e. a public computer in an internet café).
A session cookie is temporary and only exists for the period you access the website for (or until the browser is closed after visiting our website). This particular type of cookie assists us by helping our website remember your selections and choices whilst visiting our website and therefore avoids you having to re-enter information. This type of cookie does not contain personal information and cannot be used to identify you.

We also use third-party cookies which are code parts set by a website different than the website you are currently browsing. This involves the transmission of cookies from third parties. For analysis and monitoring purposes, we use cookies from the third party service provider Statcounter, who retains and accesses the information on our website and provides useful statistics without collecting or monitoring personal information and data of a user. You can read the Privacy Policy for Statcounter here:

Changes to this policy

We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us.

Version: June 2018